Return policy

In accordance with the Law of the Republic of Moldova no. 105 Art. 19 para. (8) from 2003. Regarding consumer protection", there is the possibility within 14 calendar days, to replace with a similar product or to refund its value, if the product is not used, has not lost its consumer qualities and if there is proof that it was purchased from the seller. 14 zile calendaristice, de a înlocui cu un produs similar sau de restitui contravaloarea lui, dacă produsul nu este utilizat, nu și-a pierdut calitățile de consum și dacă există probe că a fost cumpărat de la vânzător.

At the same time, in accordance with the aforementioned law, complaints from consumers within 30 days can only be satisfied if the product had a hidden defect (manufacturing defect) and not under conditions of normal wear and tear. According to Art. 183 para. (8) from the Consumer Protection Law, no. 105 of 2003, provides that the date of purchase of the product is established based on the receipt or any other document that confirms the purchase of the product.

If at some point you realized that the model, size or color does not suit you and you want to return the product or exchange it for another model, you can do so within 14 days from the date of delivery (According to Law No. 105 Art.19 paragraph (8) of 2003 regarding consumer protection).

The product must be new, which means:

- Not used

- To be in original packaging, keeping the external appearance, seals and labels of the factory

– The condition of the product allows a new commercialization.

- fiscal receipt

The presence of the tax receipt is mandatory. The exchange of the product will be free of charge. If there is a price difference between the products, the difference will be paid.

The return of goods is possible at the store where the product was purchased:

Arborilor str. 21, cc Shopping MallDova, floor 3 StreetSport store and floor 1Tommy Hilfiger store

To cancel an online order, you need to contact us on our Facebook or Instagram page with a private message within 1 hour, the time provided for picking up the order from the store. You will need to specify the order number and the product(s) ordered.

To return goods purchased online, you need to follow the points above. To return one or more products, you need to approach the store from which the order was made with the tax receipt.

– The size is large or small

– This product does not fit the layout.

It is possible to exchange products for the same model in a different size (if available) or with another product of the same price.

The money is transferred immidiately to the bank card or electronic wallet from which the order was paid, but the bank needs extra 10 days to process the payment. The transfer can take up to 10 working days after the receipt and verification of the returned goods.